Avanquest Powerdesk Pro 9 VS Directory Opus

Avanquest Powerdesk Pro 9 Reviews

1. Steve Watkins    

   VP, Secretary at Inspiria Holdings, Inc. | about 2 years ago
   PowerDesk Pro 9 - a Sad Farewell

   I've used PowerDesk from version 6 to version 9, in Windows XP to Vista to 7, 8, 8.1, and 10. With each platform migration, it was harder and harder to install PD. I finally bought a new package to go along with my Windows 11 Professional desktop. Unfortunately, the software not only doesn't work, but the technical support people are not native English speakers. Between extraordinarily thick Indian, Eastern European, and allegedly French Canadian accents, I LITERALLY had to bring in a translator. At the end of it all, they couldn't install PD, because it's not coded for Windows 11.

   AND, based on their almost fanatical insistence on my "trying technical support" (three times) and refusal to graciously offer to refund my purchase price, I'm having to escalate this into a Collection Event with my bank getting involved.

   Thus, Avanquest has lost me as a customer, despite their once unquestionably-superior program. Their product's (former) greatness has been drastically exceeded by their p**s-poor customer service.

   👎 Cons:    Extraordinarily-poor customer service|Failure to say that powerdesk 9 doesn't work under windows 11|Technical support is a joke

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