Freshdesk Messaging is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key Value Propositions Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshdesk Messaging's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshdesk Messaging offers:
Unified inbox experience to manage conversations across digital channels Best-in-class AI chatbots that focus on intent and engagement Proactive messaging using hyper-targeted rich media campaigns Intelligent load balancing and auto-routing capabilities Seamless integrations via a rapidly growing app marketplace and custom APIs Highly resilient architecture built on AWS and certified with industry compliances
|Integrations||WordPress Shopify Zendesk Slack Clearbit Reveal Marketplace(Public Apps) Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer|
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