Atera VS TextUs

Compare Atera VS TextUs and see what are their differences

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Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

TextUs

TextUs is the leading businesses texting platform for professionals.

Action AI™ //
2024-06-13
IT Automations //
2024-06-13
Real-time Monitoring and Alerts //
2024-06-13
Helpdesk and Ticketing //
2024-06-13

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including patch management, comprehensive reporting and analytics, real-time diagnostics and alerting, and more, enhanced by end-to-end AI capabilities. Combined with unlimited device management, Atera is the ideal solution for internal IT teams seeking to optimize workflows, reduce manual task load, and support seamless operations across the entire enterprise.

Landing page //
2019-10-09

Atera

Website: atera.com
Pricing URL: Official Atera Pricing
$ Details: paid Free Trial
Platforms: Windows Mac OSX Linux
Release Date: 2001 January

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TextUs

Website: next.textus.com
Pricing URL: -
$ Details: -
Platforms: -
Release Date: -

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Atera features and specs

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

TextUs features and specs

Ease of Use
TextUs offers a user-friendly interface, making it simple for users to navigate through its features and manage their messaging efforts effectively.
Real-time Communication
The platform supports real-time text messaging, which is ideal for businesses that need to engage with clients or employees promptly.
Integrations
TextUs integrates seamlessly with various Customer Relationship Management (CRM) systems, enhancing workflow and productivity.
Automation Features
The platform provides automation capabilities, such as scheduled texts and auto-replies, which can save time and improve efficiency.
Compliance and Security
TextUs adheres to industry standards for messaging compliance and data security, ensuring that user information is protected.

Possible disadvantages of TextUs

Cost
TextUs can be relatively expensive compared to other text messaging platforms, which may not be ideal for small businesses or startups with limited budgets.
Learning Curve for Advanced Features
While the basic features are easy to use, some of the more advanced features may require additional training or support to use effectively.
Limited Customization
The platform may offer limited customization options for businesses that need highly tailored messaging solutions.
Variable Message Deliverability
Users may experience inconsistencies in message deliverability, which can affect the reliability of communication.
Dependence on Internet Connection
As a web-based platform, TextUs requires a stable internet connection to function properly, which can be a limitation in areas with poor connectivity.

Analysis of Atera

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

Atera videos

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Enter a new era of AI-powered IT with Atera

TextUs videos

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Textus Receptus (Trinitarian Bible Society) Review

Category Popularity

0-100% (relative to Atera and TextUs)

Atera

TextUs

Monitoring Tools

100 100%

Monitoring Tools

0% 0

Customer Support

0 0%

Customer Support

100% 100

IT Management

100 100%

IT Management

0% 0

Business & Commerce

0 0%

Business & Commerce

100% 100

User comments

Share your experience with using Atera and TextUs. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Atera and TextUs

Atera Reviews

Frank Richards

· Developer at RisingMax - IT Consulting · about 1 year ago

Great tool!

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to optimize their IT management.

👍 Pros: Improved efficiency|User friendly interface|Proactive monitoring

👎 Cons: Learning curve|Limited customization

HWMonitor Review & Alternatives for 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The remote systems being monitored do need to have agent software installed, however. The MSPs managers and technicians access the Atera dashboard through any...

Source: www.comparitech.com

10 Best RMM Software | Remote Monitoring & Management Tools 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required, and gain access to all Atera has to offer!

Source: www.softwaretestinghelp.com

12 Best RMM Software and Tools for 2021

Atera RMM is widely regarded as one of the best remote monitoring platforms for MSPs on the market. Atera can automatically scan a network for devices and add them to the platform for monitoring. The scanning is continuous so that any other devices added after the initial setup are also discovered.

Source: www.comparitech.com

8 Best RMM Software and Tools

Atera is an IT management company based in Tel Aviv, Israel. They develop Atera’s RMM software, which is an all-in-one solution, combining the traditional RMM with Professional Services Automation (PSA), remote access, billing, and reporting into a single platform. Atera is one of the most comprehensive RRM tools on the market.

Source: www.pcwdld.com

Top IT Management Software 2021

Large companies tend to have employees in a variety of locations around the world that need IT support. Atera offers remote monitoring and management options, so your IT team can keep an eye on operations wherever they are. Alerts are delivered in real-time. You’ll know about problems as they arise and can mobilize your IT team quicker to respond to them.

Source: www.itbusinessedge.com

TextUs Reviews

We have no reviews of TextUs yet.
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Social recommendations and mentions

Based on our record, Atera seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Atera mentions (5)

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: over 2 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: over 2 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: almost 3 years ago
Phone Support
Sharon from Atera here! - while we do not provide phone support we do offer live chat support with under 1 minute response time, for urgent matter it's advised to use that channel. You can reach the chat support from our website, atera.com (bottom right corner) or from within the app. If there is an issue you struggle with at the moment and you feel you're not getting the proper assistance, DM me ticket details... Source: almost 3 years ago
Password Reset
Weird... As long as your email client isnt blocking the email I have absolutely no idea. Try using the live chat on the bottom right of the website. Source: over 3 years ago

TextUs mentions (0)

We have not tracked any mentions of TextUs yet. Tracking of TextUs recommendations started around Mar 2021.

What are some alternatives?

When comparing Atera and TextUs, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Live Guide - Live chat for websites is online communication with your visitors. Secure live chat solution that can be tailor-made to fit your requirements.