Chargeback might be a bit more popular than Aspect. We know about 1 link to it since March 2021 and only 1 link to Aspect. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
One really common call center telephone switch - made by aspect actually has all kinds of built in reporting to catch people playing "phone games". Source: about 3 years ago
Sounds cool. I would be interested in following this project. It's of particular interest for larger companies and there are vendors like chargeback.com (now part of sift) tackling this but I'm not sure there is a solution for the lower end of market. Source: over 2 years ago
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