The Artificial intelligence based SaaS platform transforms the consumer's experience by reducing transaction time and providing the right resolution every time. Decision tree flow guides the agent through a controlled, predefined and approved process to help your customers in the fastest possible time. The knowledge management tool maps the organisations processes onto the platform with a built in workflow. It is a breakthrough concept to segregate and organize process knowledge and system knowledge. The structure and concept of the application are based on Lean principles of 5S, 'Just In Time' and error proofing.
Landbot is a user-friendly no-code solution for creation of conversational apps which are a natural evolution of chatbots. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data workflows like business applications. Hence, they address business needs on both the communication and process automation level. In a nutshell, with or without NLP, Landbot helps you optimize every stage of the customer journey from lead generation to customer support on the web, WhatsApp or Messenger - without coding.
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