The Artificial intelligence based SaaS platform transforms the consumer's experience by reducing transaction time and providing the right resolution every time. Decision tree flow guides the agent through a controlled, predefined and approved process to help your customers in the fastest possible time. The knowledge management tool maps the organisations processes onto the platform with a built in workflow. It is a breakthrough concept to segregate and organize process knowledge and system knowledge. The structure and concept of the application are based on Lean principles of 5S, 'Just In Time' and error proofing.
ChatGen is a Smart Conversational Sales and Marketing Chatbot platform that drives immediate business impact with Sales. Our ChatGen solution is just not an ordinary chatbot but an advanced chatbot clubbed with features like automatic scheduling, extensive analytics, automatic routing, and a host of other features.
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