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Ameyo VS Floatbot

Compare Ameyo VS Floatbot and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

Ameyo logo Ameyo

Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Floatbot logo Floatbot

Generative AI powered Conversational AI platform
  • Ameyo Landing page
    Landing page //
    2023-08-22

Ameyo is scalable and flexible complete omnichannel contact center suite with various deployment models such as on-premise, cloud or hybrid. It allows the user to easily design their business workflows according to their business requirements. Additionally, with powerful integrations for all major third-party systems and CRMs along with highly intelligent dialer functionality, it is the preferred choice for all major business with sustained growth as their goal.

  • Floatbot
    Image date //
    2024-01-17
  • Floatbot
    Image date //
    2024-01-17
  • Floatbot
    Image date //
    2024-01-17

Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers. Floatbot is pre-integrated with industry leading Contact Center technology providers such as Genesys, NICE InContact (CXOne), AVAYA, Cisco WebEx, etc.

Ameyo

Website
ameyo.com
Pricing URL
Official Ameyo Pricing
$ Details
-
Platforms
-
Release Date
2003 January
Startup details
Country
India
State
Haryana
City
Gurgaon
Founder(s)
Bishal Lachhiramka
Employees
250 - 499
Edit details

Floatbot

Website
floatbot.ai
Pricing URL
Official Floatbot Pricing
$ Details
freemium $99.0 / Monthly
Platforms
Android Web iOS
Release Date
2017 August
Edit details

Ameyo features and specs

  • Comprehensive Omnichannel Support
    Ameyo offers seamless integration across multiple channels including voice, email, chat, and social media, allowing businesses to provide a consistent customer experience.
  • Customization and Scalability
    The platform is highly customizable and scalable, making it suitable for businesses of all sizes and requirements.
  • Advanced Analytics and Reporting
    Ameyo provides robust analytics and reporting features, enabling businesses to monitor performance, track KPIs, and make data-driven decisions.
  • Automation Capabilities
    The solution offers a variety of automation features such as automated call distribution, IVR systems, and chatbots to enhance operational efficiency.
  • Cloud and On-premise Deployment
    Flexibility in deployment options allows businesses to choose between cloud-based or on-premise solutions, based on their specific needs and infrastructure.

Possible disadvantages of Ameyo

  • Learning Curve
    Due to its extensive features and customization options, new users might face a steep learning curve and require training to fully utilize the platform.
  • Cost
    While Ameyo offers a wide range of features, the cost can be relatively high, making it less accessible for small businesses or startups with limited budgets.
  • Integration Complexity
    Integrating Ameyo with existing systems can be complex and may require significant time and technical expertise, particularly for bespoke solutions.
  • Support and Maintenance
    Some users have reported challenges with customer support and the need for timely maintenance updates, which could impact service delivery.
  • Internet Dependency
    For the cloud-based version, reliable internet connectivity is essential for optimal performance, which could be a limitation in areas with poor internet service.

Floatbot features and specs

  • Omnichannel Chatbot
    The AI Chatbot platform has cognitive search and generative AI capabilities.
  • AI Agent Assist
    AI Agent Assist bot tells your agents what they should say to customers during support or sales calls (or chats).
  • Co-Browsing
    Seamlessly collaborate with your customers by navigating their screens in real-time, without the need for any additional software or downloads.

Analysis of Ameyo

Overall verdict

  • Yes, Ameyo is considered a good customer experience platform.

Why this product is good

  • Comprehensive Communication Channels: Ameyo offers a wide range of communication channels, including voice, email, chat, and social media, allowing for omnichannel customer engagement.
  • Scalability: The platform is designed to cater to both small businesses and large enterprises, making it adaptable to different business sizes.
  • Customizability: Ameyo provides customizable workflows and integrations to suit various business processes and requirements.
  • Advanced Analytics: The platform offers robust analytics and reporting features, enabling businesses to gain insights into customer interactions and improve service delivery.
  • User-Friendly Interface: Ameyo is praised for its intuitive interface, which eases the learning curve for new users.

Recommended for

  • Businesses seeking to enhance their customer support and engagement strategies.
  • Organizations looking for an integrated platform that supports multiple communication channels.
  • Companies that require scalable solutions to handle varying customer service demands.
  • Enterprises needing advanced analytics for better decision-making and performance tracking.

Analysis of Floatbot

Overall verdict

  • Floatbot is considered a good platform for businesses seeking to implement conversational AI solutions without requiring extensive technical knowledge. It's particularly suited for small to medium enterprises wanting a cost-effective, scalable solution with robust features.

Why this product is good

  • Features
    It offers a wide range of features including AI-powered chatbots, voice bots, and integration with various platforms like WhatsApp, Facebook, and more.
  • Usability
    Floatbot is known for its user-friendly interface which allows businesses to easily create and manage chatbots with minimal technical expertise.
  • Customization
    Users appreciate the level of customization available, allowing them to tailor the bots to meet specific needs or industries.
  • Customer support
    Generally, Floatbot provides a responsive customer support team that is helpful in resolving issues and providing guidance.

Recommended for

  • Small to medium-sized businesses looking for an affordable chatbot solution.
  • Companies that want a platform with easy integration options.
  • Organizations looking for both text and voice-based AI interactions.
  • Businesses that value customization and flexibility in their chatbot solutions.

Ameyo videos

+ Add

Ameyo Contact Center Features

Floatbot videos

+ Add

Automate Claims FNOL with FloatGPT powered Voicebot

More videos:

  • Demo - Generative AI-Powered Debt Collection Voicebot

Category Popularity

0-100% (relative to Ameyo and Floatbot)

Ameyo

Floatbot

Communication
100 100%
Communication
0% 0
Chatbots
0 0%
Chatbots
100% 100
Call Center Software
100 100%
Call Center Software
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Ameyo and Floatbot. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Floatbot seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ameyo mentions (0)

We have not tracked any mentions of Ameyo yet. Tracking of Ameyo recommendations started around Mar 2021.

Floatbot mentions (1)

  • How to Build a Conversational Bot
    It is simple to create a conversational interface bot. If you would like to get a similar bot then understand how it works and implement in a very easy way with floatbot. Source: almost 3 years ago

What are some alternatives?

When comparing Ameyo and Floatbot, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

ChatBot - Easy to use chatbot platform for business

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Botsify - Ever wonder if you could replace your live chat support system with a chatbot?. Its possible now with Botsify Chatbot For Website.

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