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AJ Helpdesk VS Canny

Compare AJ Helpdesk VS Canny and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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Contents:
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  2. » Videos
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  4. » Alternatives

AJ Helpdesk logo AJ Helpdesk

For Smarter E-Support

Canny logo Canny

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
  • AJ Helpdesk Landing page
    Landing page //
    2019-10-12
  • Canny Landing page
    Landing page //
    2023-09-14

AJ Helpdesk videos

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Canny videos

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How to Collect Customer Feedback Using Canny.io

Category Popularity

0-100% (relative to AJ Helpdesk and Canny)

AJ Helpdesk

Canny

Customer Support
100 100%
Customer Support
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Customer Service
100 100%
Customer Service
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AJ Helpdesk and Canny

AJ Helpdesk Reviews

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Canny Reviews

18 Best Idea Management Software to Facilitate Innovation 2023
Canny is an AI tool that helps teams capture, organize, and analyze product feedback so they can better understand what their customers want to see. Canny allows you to add relevant company data from other work tools, categorize feedback based on use cases, and filter the requests you see rolling in so no customer request goes untouched.
Source: clickup.com
30+ Customer Feedback Tools comparison
The coverage rate metric measures the percentage of users that have provided you with feedback. UserVoice reports that at least 15% coverage rate is considered satisfactory with typical rate ranging up to 50%. While Canny customers see a typical rate of 5%.
Source: clearflask.com

Social recommendations and mentions

Based on our record, Canny seems to be a lot more popular than AJ Helpdesk. While we know about 41 links to Canny, we've tracked only 2 mentions of AJ Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AJ Helpdesk mentions (2)

  • Please Help! All Valuable items Missing from Inventory
    It was a while ago, but I think I went on the aj website and got their new email. I also tried messaging them in their old support email and it didnt work so you're not alone lol. But I'm pretty sure the new one is listed around here https://help.animaljam.com/hc/en-us. Source: almost 3 years ago
  • How do I contact animal jam?
    Then go to https://help.animaljam.com/hc/en-us. Source: over 3 years ago

Canny mentions (41)

  • Affordable product management tool to track OKR and product roadmaps
    This is a slightly different feature set, but being more customer feedback centric rather than OKR centric might be worth considering: https://canny.io/. Source: 6 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Solutions like canny.io makes >$2M in ARR. My aim is to create product combining some features from canny and wiredash. Source: 6 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Researched the market and found https://wiredash.io/ - which is great tool, but it costs so much. 99 usd monhtly is.... 5 hours of work in Poland, where I live. Also I want to share project roadmap with my users inside it. Something like https://canny.io/ integrated into app. Source: 6 months ago
  • Ask HN: Who is hiring? (November 2023)
    Canny | Software Engineer | REMOTE | Full-time | https://canny.io Canny helps software companies keep track of feature requests to build better products. * Early-stage startup, 17 person team, $3m+ annual recurring revenue * 100% remote, distributed across US, Canada, Spain, Turkey * Bootstrapped and profitable https://careers.canny.io/?utm_source=hn Why work at Canny: https://canny.io/blog/work-at-canny/. - Source: Hacker News / 8 months ago
  • Creating a task from template without selecting the list
    Please don't ask me to raise this on canny.io, this is not a feature request. I just want to know you either already know about it, or you will take this info and create your own task to sort it out. Neither should you ask me for screen images as this is a obvious issue found after a few minutes of playing with the functionality. Source: 9 months ago
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What are some alternatives?

When comparing AJ Helpdesk and Canny, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Upvoty - User feedback in 1 simple overview 🔥

Nolt - A fast & beautiful way to collect user feedback

Elevio - Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

productboard - Beautiful and powerful product management.

LaunchBrightly - Automatically generate screenshots reflecting the latest version of your product and eliminate the manual burden of updating product screenshots in your help center.

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