Software Alternatives, Accelerators & Startups

AirDroid VS BoldDesk

Compare AirDroid VS BoldDesk and see what are their differences

AirDroid logo AirDroid

Access Android phone/tablet from computer remotely and securely. Manage SMS, files, photos and videos, WhatsApp, Line, WeChat and more on computer.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • AirDroid Landing page
    Landing page //
    2022-07-26
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

AirDroid

$ Details
freemium
Platforms
-
Release Date
2011 October

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

AirDroid features and specs

No features have been listed yet.

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

AirDroid videos

Airdroid App review

More videos:

  • Review - Use an Android phone on a Mac | AirDroid Review
  • Review - AirDroid: Remotely manage your Android from a Web browser

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to AirDroid and BoldDesk)
Push Notifications
100 100%
0% 0
Customer Support
0 0%
100% 100
File Explorer
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing AirDroid and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using AirDroid and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AirDroid and BoldDesk

AirDroid Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
AirDroid Business supports the following OS to administrate devices: Windows, macOS, Android, and iOS. Browsers like Chrome, Microsoft Edge, and Firefox are also available. Its user-friendly admin console makes it easy to enroll devices as well as management. AirDroid Business supports cloud and on-premise deployment to give flexible choices to store and secure company data.
Top 10 Android Remote Access Tools
AirDroid is another app that lets you control a remote desktop computer from an Android device. AirDroid’s speed and feature set make it a popular choice for managed service providers and IT support teams. The desktop version of the tool handles all calls and notifications received on an Android phone. You can remotely wipe data from an Android device with Airdroid and it...
Best Wi-Fi File Transfer Software For Windows 10
Although you do not need to download any software, it does the job pretty well and effortlessly. You need to download an application on your mobile so that you can connect your mobile to your computer via Wi-Fi. As usual, you must have to be connected to the same Wi-Fi network. Like Droid Transfer software, you can mirror your phone’s storage on your computer. Following...

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AirDroid mentions (0)

We have not tracked any mentions of AirDroid yet. Tracking of AirDroid recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

What are some alternatives?

When comparing AirDroid and BoldDesk, you can also consider the following products

Pushbullet - Pushbullet - Your devices working better together

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AirMore - AirMore is a cross-platform toolset that can help you manage any Android device wirelessly.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MyPhoneExplorer - WHAT IS MY PHONE EXPLORER? Imagine if your PC could be used to keep track of your mobile phone? How would you utilize a PC client that connects to your phone? Read more about MyPhoneExplorer.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.