Is there a solution that will allow us to sync ConnectWise & ServiceNow ticketing system bi-directionally?

If you've got the time and are familiar with the ConnectWise Manage API you could use something like n8n.io or n8n.cloud (it already has integration for ServiceNow, but you'd need to build out your integration in it for CW Manage).

If you've got the time and are familiar with the ConnectWise Manage API you could use something like n8n.io or n8n.cloud (it already has integration for ServiceNow, but you'd need to build out your integration in it for CW Manage).