Mattersight Behavioral Analytics Alternatives

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.

Try for free paid Free Trial $4.99 / Monthly (User)

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

paid Free Trial $15.0 / Monthly (Professional version (user/month))

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

Workforce management, quality and performance management, analytics, cloud or on-premise

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Simpler, smarter and fairer scheduling software for customer support teams at scale

freemium £15.0 / Monthly (All features included)

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Get the DMG Consulting report reprint on cloud contact centers.

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Five9 provides cloud-based call center software for sales, marketing and support.