Teleopti WFM Alternatives

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Simpler, smarter and fairer scheduling software for customer support teams at scale

freemium £15.0 / Monthly (All features included)

Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to.

Try for free paid Free Trial $5.0 / Monthly (Per User)

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

paid Free Trial $15.0 / Monthly (Professional version (user/month))

When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

NICE is a remote desktop cloud visualization solution enabling users to connect to OpenGL and Direct/X applications running in a data center

injixo is a cloud-based workforce management software for call centers.

Deputy is a software for employee scheduling, time and attendance and communication management.

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Workforce management, quality and performance management, analytics, cloud or on-premise

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.