Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server.
Organize documentation using knowledge base and get feedback from social networks with centralized system
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
This is an informative page about UseResponse.
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