UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes.
It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
We have tracked the following product recommendations or mentions on various public social media platforms and blogs.
They can help you see what people think about UserEcho and what they use it for.
I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well.
Source:
about 1 year ago
External sources with reviews and comparisons of UserEcho
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests via a ticketing system.
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
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