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Pointel Configuration Management Solution VS Five9

Compare Pointel Configuration Management Solution VS Five9 and see what are their differences

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Pointel Configuration Management Solution logo Pointel Configuration Management Solution

Get ready to achieve your vision of delivering a better customer experience today.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Pointel Configuration Management Solution Landing page
    Landing page //
    2021-07-30

Pointel Configuration Management Solution (CMS) is thin-client and easy to use application which provides the complete control over your Genesys cloud configuration. Pointel CMS instantly highlights changes made to the Genesys cloud configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. CMS captures all of the changes within your contact center by providing the information graphically, co you can quickly and easily understand the change made to your Genesys Cloud Configuration environment. Pointel CMS audit report provides detailed information including the name of the user who made the change, when the change made and also provides both the current and previous values.

  • Five9 Landing page
    Landing page //
    2023-05-12

Pointel Configuration Management Solution videos

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Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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Category Popularity

0-100% (relative to Pointel Configuration Management Solution and Five9)

Pointel Configuration Management Solution

Five9

Call Center Software
4 4%
Call Center Software
96% 96
Communication
0 0%
Communication
100% 100
Configuration Management
100 100%
Configuration Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel Configuration Management Solution and Five9

Pointel Configuration Management Solution Reviews

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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel Configuration Management Solution mentions (0)

We have not tracked any mentions of Pointel Configuration Management Solution yet. Tracking of Pointel Configuration Management Solution recommendations started around Jul 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

What are some alternatives?

When comparing Pointel Configuration Management Solution and Five9, you can also consider the following products

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Electron Themes - Build an Awesome Website today. Find premium quality ghost themes for your websites and publications. Highly qualified codes and designs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PSDCenter - PSD to HTML company that can help you convert your design files to pixel perfect websites.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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