BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.
Https://bolddesk.com help your agents to succeed. Source: 10 months ago
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Will give it a try...if it can offer seamless and easy tracking of customers, mail and infor updates to target audience I'd vouch for it!