Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
SaaSHub's Down Detector checks the status of services automatically and regularly. However, we cannot promise 100% accuracy. That is why we depend on user reported issues as well. The Tracker status here can help you determine if there is a global outage and Tracker is down for everyone or it is just you that is experiencing problems. Please always report any issues to help others know the current status.