Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
PartKeepr
BOMIST
Snipe-IT
Stockpile
PartsBox
Skyware Inventory
Oracle Warehouse Management Cloud
mobe3 WMS
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Zoho Desk PartKeeprNo features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
We installed the software and started to populate it. After a while we experienced login problems. For some mysterious reason, some users can only login to it from one computer but when they try it from a different computer using the same credentials then it fails. Documentation is poor - when we go to the Wiki, the FAQ pages are not available? The discussion page is also empty. We could not find a user manual. We are looking for other options.
Running on Ubuntu 16.04LTS server. It works very well. We wrote some aditional php web-page functions to directly access the MYSQL database to implement a few additional functions. Because it is open source it is relatively easy to modify for specific extra functions. Fast FREE and not encumbered by proprietary stuff, adverts or forcing you to divulge company data to an online service. Easy to do backups and clone to other machines. A really useful tool. It is a good idea if the administrator has a basic competance in Linux and web/php admin. Overall very good.
Based on our record, PartKeepr should be more popular than Zoho Desk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Thanks for the links. I am now looking at PartKeepr, which doesn't seem too daunting. Source: over 1 year ago
You should look at any open source apps that do something like this already. There are many. https://partkeepr.org/ is one I found after 2 minutes of googling. Source: over 1 year ago
Partkeepr may solve some of that problem for you - https://partkeepr.org/. Source: about 2 years ago
For your use case it sounds that snipe-it might be the perfect fit. It can be self hosted, open source, has a login system, has a user system incase you let people borrow items, supports barcodes, supports putting an item out of service incase its broken, supports keeping track of serial numbers and much more. Another one ive tried is partkeepr which is mainly focused on individual electronic components but can... Source: over 2 years ago
Regarding other softwares for manual entry you might want to take a look at: https://partkeepr.org/. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
BOMIST - Parts Inventory and BOM Management for Electronics
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Stockpile - Stockpile is a free online inventory system for small business and at home uses.