Zammad Reviews

Request Tracker Reviews

Zammad mentions (18)

• An open-source ticketing system

  Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago

• MSP opensource ticketing tool -ITSM

  Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago

• Ticketing system for internal IT team

  Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago

• Free Service Desk Software

  Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago

• Implement a real ticket system, a basic one or none for a tiny company with one admin?

  A simple self-hosted one: https://zammad.org/. Source: over 1 year ago

Request Tracker mentions (22)

• I don't want to fill out your contact form

  > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 28 days ago

• Ask HN: Helpdesk/ticketing software for small SaaS company

  At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago

• Shelf – open-source asset management software

  Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago

• Ticketing Systems

  I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago

• Open source employee management and help ticket system?

  We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: almost 1 year ago