UseWhale.io VS Freshdesk
Compare UseWhale.io VS Freshdesk and see what are their differences
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UseWhale.io
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Freshdesk
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Cut employee onboarding time in half. Streamline and automate your new hire onboarding and training. With Whale, knowledge finds the right person at the right time.
Out of your head and into a single source of truth. Centralize your processes, procedures and more across the organization within Whale so employees always have a single reference point for the answers they need.
Reinforce content in your ERP, CRM, Email and more. Surface your processes, best practices, and tool training in the apps your team already uses with the Whale Web Extension.
UseWhale.io FreshdeskNo features have been listed yet.
UseWhale.io's answer
The thing is that we started Whale long before we started Whale because we were trying to solve our own problems.
Once upon a time, which was actually just back in 2018, states Whale’s co-founder and CEO, Gary Vanbutsele, was leading an IT Services Firm.
“I felt I could never get ahead or actually. I just felt that I was constantly putting out fires. And it was my own fault really because I was focused on trying to solve the immediate problem(s) at hand instead of empowering my team to solve them. As the team grew, things just got worse.
I knew we’d never be able to scale the business unless I found a way to do this. And so the seed for Whale was planted. I began to think of ways to empower my team with information and knowledge sharing.
It was like all the lights came on. I realized that we needed to build a pragmatic approach to managing process in a business environment to enable growth not just for our own business but to help others scale too!”
Of course this wasn’t the “and they all lived happily ever after” storybook ending. Far from it.
It was just the beginning.
UseWhale.io's answer
Posternock Apell Fairway Evergreen Avior Wealth Elmwood Agency
UseWhale.io's answer
Whale is the fastest documentation & training tool that teams love to use.
Whale allows you to centralize all your processes, SOPs, playbooks, and more — so you can quickly onboard, train, and set your team up for success. Most business owners and their teams know that it's important to have company processes documented and shared in order to train and align their teams. BUT they don't do it. Because it simply takes too much time. Whale is the fastest way 🚀 to get your team aligned.
UseWhale.io's answer
With Whale you can; - Train your teams wherever they may be with the mobile application - Customise and personalize your Whale environment to seamlessly extend your brand’s identity. 🐋🎨 - Accesses the information you need and get contextual suggestions in the apps where you and your team work 🌐🔌 - Autotranslate seamlessly transforms information into multiple languages, fostering instant comprehension for diverse and global teams. 🌍🌟
G2 and our customers have awarded us with the badges of; - Best customer support which allows customers to resolve their queries almost immediately meaning faster onboarding - Best ROI meaning that customers estimated return on investment meets expectations. This is typically depicted in terms on onboarding time. - The easiest to use means that customers on Whale can get started almost immediately and with features like AI Assist can have processes done in seconds!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Guru - Guru makes it easy for employers and freelancers to connect, collaborate and get work done flexibly and securely. Browse 1. 5 million freelancers for hire and thousands of projects.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.