txtai Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

txtai mentions (63)

• RAG with llama.cpp and external API services

  Txtai is an all-in-one embeddings database for semantic search, LLM orchestration and language model workflows. - Source: dev.to / 14 days ago

• What contributing to Open-source is, and what it isn't

  I tend to agree with this sentiment. Many junior devs and/or those in college want to contribute. Then they feel entitled to merge a PR that they worked hard on often without guidance. I'm all for working with people but projects have standards and not all ideas make sense. In many cases, especially with commercial open source, the project is the base of a companies identity. So it's not just for drive-by ideas to... - Source: Hacker News / about 2 months ago

• Bootstrap or VC?

  Bootstrapping only works if you have the runway to do it and you don't feel the need to grow fast. With NeuML (https://neuml.com), I've went the bootstrapping route. I've been able to build a fairly successful open source project (txtai 6K stars https://github.com/neuml/txtai) and a revenue positive company. It's a "live within your means" strategy. VC funding can have... - Source: Hacker News / 4 months ago

• Ask HN: What happened to startups, why is everything so polished?

  I agree that in many cases people are puffing their feathers to try to be something they're not (at least not yet). Some believe in the fake it until you make it mentality. With NeuML (https://neuml.com), the website is a simple HTML page. On social media, I'm honest about what NeuML is, that I'm in my 40s with a family and not striving to be the next Steve Jobs. I've been able to build a fairly successful open... - Source: Hacker News / 5 months ago

• Are we at peak vector database?

  I'll add txtai (https://github.com/neuml/txtai) to the list. There is still plenty of room for innovation in this space. Just need to focus on the right projects that are innovating and not the ones (re)working on problems solved in 2020/2021. - Source: Hacker News / 5 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago