Software Alternatives, Accelerators & Startups

Sapling.ai VS Zendesk

Compare Sapling.ai VS Zendesk and see what are their differences

Sapling.ai logo Sapling.ai

Language models for enterprise applications. Sapling's products include its AI messaging assistant for customer-facing teams.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Sapling.ai Landing page
    Landing page //
    2021-11-01

Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses through suggested responses, macros, autocomplete, and grammar and spell checking.

We also offer an API and SDK for businesses to integrate these capabilities into their own products.

Please contact us for custom models for specific industries and use cases.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Sapling.ai features and specs

  • API: Yes
  • Self Hosted: Yes
  • On-Premises: Yes
  • Single Sign On: Yes
  • SDK: Yes

Zendesk features and specs

No features have been listed yet.

Sapling.ai videos

Sapling.ai Demo Overview

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sapling.ai and Zendesk)
Writing Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Sapling.ai and Zendesk.

How would you describe your primary audience?

Sapling.ai's answer

Business teams -- startups as well as enterprises. Our API/SDK is designed for developers to integrate LMs quickly and without having to write guardrails and postprocessing logic.

What's the story behind your product?

Sapling.ai's answer

Our team did research in machine learning and generative AI at Berkeley, Stanford, and Google before starting Sapling.ai.

Which are the primary technologies used for building your product?

Sapling.ai's answer

LLMs (language models), generative AI

User comments

Share your experience with using Sapling.ai and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sapling.ai and Zendesk

Sapling.ai Reviews

We have no reviews of Sapling.ai yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Sapling.ai. We know about 7 links to it since March 2021 and only 5 links to Sapling.ai. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sapling.ai mentions (5)

  • The apology article appears to be AI generated
    BTW why did you assume zerogpt.com and gptzero.me marking it as AI content is trustworthy but sapling.ai, writer.com, contentatscale.ai or copyleaks.com marking it as written by human aren't? Source: about 1 year ago
  • [plugin + extension] Sapling.ai - Grammar Checker and Writing Assistant
    Hey folks! We at Sapling.ai have been working to bring our AI-powered grammar checker and writing assistant to the Figma community. Source: about 1 year ago
  • 15 Best AI Content Detection Tools: 2023 Tips on How to Choose One
    A solid portal for customer support, Sapling.ai, just added enticing AI content-detecting tools. One of the best AI content detectors now on the market offers a wide range of features. Source: about 1 year ago
  • how can i say "but, i was able to finish writing it {referring to a song} quickly"? (formal and informal answer please).
    I used sapling.ai to fix my grammar mistakes in my initial draft of that. I learned about こと.. yesterday.. Source: over 1 year ago
  • How can I automate my job?
    There are certain commercial tools, such as Sapling or TextExpander (as u/jontelang mentioned) that offer predefined messages that you can customise with the name and amount, which should save you quite a bit of time already. To me however, this is akin to having a separate file with some preexisting responses and you manually fill in the blanks which won't save you too much time. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Sapling.ai and Zendesk, you can also consider the following products

Copysmith - GPT-3 powered content marketing that feels like magic

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grammatica - AI powered writing assistant

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wordtune - AI-powered writing companion

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!