Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, ReadMe seems to be a lot more popular than Zoho Desk. While we know about 19 links to ReadMe, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I came across readme.io some days back, and It's like that fresh outfit you wear to high-end parties—the one with crisp lines, dark colors, and intricate designs that make you stand out. Their documentation platform is sleek, modern, and highly customizable to fit your brand's drip. It's like having a tailor sew a 007 suit (James Bond) to your specs. - Source: dev.to / 30 days ago
Readme.com — Beautiful documentation made easy, free for Open Source. - Source: dev.to / 4 months ago
I believe they are using https://readme.com/. - Source: Hacker News / 11 months ago
Seems more expensive that readme.com!!! But looks really good! Source: about 1 year ago
The main pros I like about readme.com - you can manage it with Code As Docs paradigm - you just sync your OpenAPI specs and markdown pages from your repository to their site. Source: about 1 year ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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