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NICE inContact CXone VS Genesys Cloud

Compare NICE inContact CXone VS Genesys Cloud and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to NICE inContact CXone and Genesys Cloud)

NICE inContact CXone

Genesys Cloud

Communication
12 12%
Communication
88% 88
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Customer Support
8 8%
Customer Support
92% 92

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What are some alternatives?

When comparing NICE inContact CXone and Genesys Cloud, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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