Malcolm App's answer

The product is more powerful

LaunchBrightly's answer:

Choosing LaunchBrightly over its competitors offers a significant advantage for organizations, particularly for Knowledge Content Managers and Technical Writers who are tasked with maintaining up-to-date self-service support materials. The standout feature of LaunchBrightly is its ability to automatically generate screenshots that reflect the latest version of your product. This automation effectively eliminates the manual, labor-intensive process of updating product screenshots in your help center.

While other solutions might require tedious, manual updates whenever the product changes, LaunchBrightly ensures that your documentation always showcases the most current product interface. This not only saves valuable time and resources but also enhances the accuracy and reliability of your support content. By reducing the risk of outdated or incorrect information, LaunchBrightly directly contributes to improving user experience and satisfaction. Consequently, LaunchBrightly positions itself as a more efficient, accurate, and user-friendly option compared to its competitors, making it a compelling choice for organizations aiming to streamline their content management processes and deliver high-quality support to their users.

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

LaunchBrightly's answer:

Josh and Dennis had practically made a sport out of the never-ending "Update the Screenshots Relay Race" at their previous venture. Every software update meant a mad dash to capture, edit, and upload fresh screenshots to their help center—not fun and seemingly Sisyphean. That experience sparked the genesis of LaunchBrightly, a tool that could, if nothing else, liberate themselves and, with a little luck, countless other content managers and technical writers from the drudgery of manual updates!

Malcolm App's answer

• Petplan
• Outernet
• Centtrip
• Freemarket

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

LaunchBrightly's answer:

The standout feature of LaunchBrightly is its ability to automatically generate screenshots that reflect the latest version of your product. This automation effectively eliminates the manual, labor-intensive process of updating product screenshots in your help center.

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

LaunchBrightly's answer:

Knowledge Content Managers or Technical Writers, specializing in self-service support and content management within organizations of considerable size, likely managing a support team of a dozen or more agents. They oversee a Help Center or Documentation repository, containing hundreds of articles, accompanied by even more product screenshots. For years, they have dedicated themselves to manually creating image collateral, and they would like to escape that! :-)

Malcolm App's answer

• Laravel
• PHP
• Javascript
• Elasticsearch

LaunchBrightly's answer:

The primary foundation for the LaunchBrightly platform is our "Product Screenshots and Help Center Sync API". A Puppeteer/Node.js API running on a AWS Serverless setting.