ChatInsight, an AI-powered Q&A chatbot, utilizes the Large Language Model (LLM) to offer accurate, multilingual and 24/7 consulting services based on semantic understanding. It can be trained with a customized knowledge base to answer enterprise-specific questions that makes further breakthrough on large language models like ChatGPT. It extends to various applications such as sales consultation, customer support, training, pre-sales, and post-sales inquiries according to the business's needs.
Understanding Complexity & Adaptability: Comprehend user queries using semantic understanding and processing capabilities. Generate Natural Language: Create flexible, coherent responses for a more human-like interaction. Context-Awareness: Retain and utilize conversation context to deliver relevant and coherent answers. Multi-Language Support: Provide worldwide services by supporting single or multiple languages in the knowledge base.
Employee Training: Accelerate onboarding by granting new hires access to files, documents, wikis & more. Supercharge IT Support: Equip IT workers with step-by-step guidance and troubleshooting advice for faster issue resolution. Customer Support: Aid support agents with necessary assistance and FAQs for prompt customer issue resolution. Marketing Support: Develop private, login-required documentation for employees or clients. Sales Assistant: Empower sales teams with instant access to client information and sales processes.
Hello, SaaSHub Community 👋 We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.
In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.
❌ Problem
Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.
✨ Our Solution
Our Automatic Answering Bot:
⚙️ How It Works
🙏 Our Ask
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Brainwave's answer:
More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.
Brainwave's answer:
Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect.
Brainwave's answer:
B2B/B2C or Fintech SaaS companies teams swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents).
Brainwave's answer:
React.js, Node.js, Langchain, Machine Learning
Brainwave's answer:
we have experienced the pains by ourselves of solving hundreds and even thousand of tickets in our previous experiences, and it slowed down us a lot in continuing innovating.
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