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Aptean SupportSoft EService VS Genesys PureConnect

Compare Aptean SupportSoft EService VS Genesys PureConnect and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Aptean SupportSoft EService logo Aptean SupportSoft EService

SupportSoft eService is a collection of powerful Self-Healing, Self- Service and Assisted Service tools that empower support technicians with multi-channel consistency while solving common end-user problems.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Aptean SupportSoft EService Landing page
    Landing page //
    2023-06-19
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to Aptean SupportSoft EService and Genesys PureConnect)

Aptean SupportSoft EService

Genesys PureConnect

Customer Support
5 5%
Customer Support
95% 95
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Portals
100 100%
Web Portals
0% 0

User comments

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What are some alternatives?

When comparing Aptean SupportSoft EService and Genesys PureConnect, you can also consider the following products

Apervita - Apervita is a self-service platform that allows health enterprises and professionals to author evidence-based insight and connect it to practice, anywhere.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Phaseware Self Service Center - Self Service center allows incident submission, access to knowledgebase, FAQs, and crowdsourcing through forums and communities.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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