Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

1

Zendesk

Zendesk is a powerful, cloud-based help desk software designed to help businesses deliver fast and effective customer support. Regarded by many as one of the leaders in the help desk software category, Zendesk provides scalable customer service and engagement tools tailored to cater to the needs of businesses, big and small. Whether you’re starting with the basic plan or premium package, you get to set up a multi-channel and extensive self-service support. This way, you can reach out to and engage your customers from all channels with ease.

#CRM #Help Desk #Support 7 social mentions

2

Freshdesk

But, if you are the one tasked to do this for your outfit, then it’s likely that you have to do all of these on your own. To give you a headstart in evaluating what’s the best help desk software for you, we suggest that you give our top Zendesk alternative, Freshdesk, a try. First, you’d see that it has a free edition with ample features for simpler help desk processes. Second, it is as powerful as Zendesk. And last, it is more feature-rich when it comes to its lower-tiered plans. You can try all its premium features at no cost when you sign up for a Freshdesk free trial.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions

3

LiveAgent

LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can handle tons of tickets daily, even with a small team.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews

4

SolarWinds Service Desk

Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.

#Help Desk #Service Desk #Help Desk And Ticketing

5

Desk.com

App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

#Help Desk #Customer Support #Customer Service 4 social mentions

6

TeamSupport

The helpdesk software provides a centralized communication and collaboration platform that TeamSupport alternatives will find hard to match. This platform greatly streamlines activities between teams. Sales, support, I.T., marketing, and even finance can organize ad hoc groups and collaborate on a special ticket or discuss ideas that impact on customer service.

#Customer Support #Help Desk #Customer Service

7

HelpScout

Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.

#Help Desk #Customer Support #Customer Service 2 social mentions

8

Vision Helpdesk

Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the Service Desk module serves as an I.T. service desk management system for asset management and technical requests. Together, the module becomes one of the most extensive customer service suites in our list. But if you’re a small team with basic helpdesk requirements, one of our Vision Helpdesk alternatives may be a better fit.

#Help Desk #Customer Support #Customer Service 1 social mentions

9

Jira Service Desk

Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

#DevOps Tools #Service Desk #Help Desk

10

DiamanteDesk

#Help Desk #Customer Support #Customer Service

11

ZupportDesk

#Help Desk #Project Management #Customer Support