20 PSA Software Tools, Alternatives for MSPs & VARs

1

Accelo

1. Accelo (formerly Affinity Live): As of early 2016, Accelo had quietly integrate its PSA platform with Continuum, Kaseya and Logicnow — three well-known providers of RMM software for MSPs. Accelo has a growing focus on IT service providers, though I don’t have a feel for the company’s overall following among MSPs and VARs.

#Work Management #Professional Services Automation #Workflow Automation 1 user reviews

2

Atera

2. Atera: Atera’s roots stretch back to 2011, when the company began writing code for its cloud-based RMM platform. From the start, Atera also planned to include PSA functionality in the offering. That code began to take shape in 2013. Fast forward to present day and the company offers a blended PSA-RMM platform — hosted in Microsoft Azure.

#Help Desk #IT Management #MSP 5 social mentions

3

Datto

3. Autotask: Widely considered one of the top-two PSA providers to MSPs and IT service providers (the other is ConnectWise). Owned by a private equity firm, Autotask spent recent years localizing its cloud software for IT service providers worldwide. The company has also acquired RMM and file sync and sharing tools.

#IT Management #Help Desk #MSP 5 social mentions

4

Changepoint

4. ChangePoint: Changepoint is a provider of project and portfolio management (PPM), IT portfolio analysis (IIPA), and professional services automation (PSA) applications to more than 750 global customers. Large technology businesses like IBM, Microsoft and Oracle run ChangePoint’s business management software. However, we haven’t heard about adoption among MSPs and VARs.

#PSA #Professional Services Automation #Project Management

8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.

6

FinancialForce

6. FinancialForce.com: FinancialForce, which makes an ERP suite for the Salesforce.com cloud ecosystem, now has more than 1,000 customers and subscription revenue grew roughly 60 percent in 2015. Take a closer look at the ERP suite, and it includes an increasingly popular professional services automation (PSA) platform. A healthy list of IT service providers now run FinancialForce.

#Accounting #Accounting & Finance #Bookkeeping

7

HarmonyPSA

7. HarmonyPSA: Based in London, HarmonyPSA positions itself as an all-in-one platform. MSPs don’t need to buy add-on PSA modules because pricing covers the entire platform. However, the company doesn’t publicly publish that pricing information. And we don’t have a feel for HarmonyPSA’s installed base.

#PSA #IT Automation #Work Automation

8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.

#Project Management #Task Management #Work Management

10

Krow

#PSA #Professional Services Automation #Project Management

11

ManageEngine ServiceDesk Plus

#Service Desk #Help Desk #Ticketing System

8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.

13

NetSuite OpenAir

#Professional Services Automation #PSA #Project Management

8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.

15

Projector PSA

#Professional Services Automation #Project Accounting #Resource Scheduling

16

Promys Enterprise PSA

#PSA #Professional Services Automation #Project Management

8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.

18

Tigerpaw CRM

#CRM #Sales #Sales Workflow 1 social mentions

19

Tenrox

#Work Management #Project Management #Task Management

20

Workday

#HR #HR Tools #HR And Payroll Software 4 social mentions