8 Zendesk Alternatives to Rock Your Customer Service

Customer Service Help Desk Customer Support

Zendesk Landing Page

1

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zendesk is good, but expensive. I found a free alternative to Zendesk called ngDesk on Capterra, actually. Free ticket management and notifications to my phone when a new one comes in. Works great! https://www.ngdesk.com/

#CRM #Help Desk #Support 7 social mentions
ManageEngine ServiceDesk Plus Landing Page
2

ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
Pricing:
- Freemium
- Free Trial
- $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

#Service Desk #Help Desk #Ticketing System
SolarWinds Service Desk Landing Page

3

SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.

#Help Desk #Service Desk #Help Desk And Ticketing
Freshdesk Landing Page

4

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshdesk has five different pricing plans: Sprout, Blossom, Garden, Estate, and Forest. Sprout is the free edition; paid editions start with Blossom at $15 per agent, per month.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions
GrooveHQ Landing Page

5

GrooveHQ

A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Groove was literally built to be a Zendesk alternative, according to Len Markidan, Groove’s Head of Marketing.

#Help Desk #Customer Support #Customer Service 2 social mentions
HelpScout Landing Page
6

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.

#Help Desk #Customer Support #Customer Service 2 social mentions
LiveAgent Landing Page
7

LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Pricing:
- Freemium
- Free Trial
- $9.0 / Monthly (Small)
LiveAgent is help desk, ticketing, and live chat software. The tool uses advanced automation rules to capture customer queries from emails, chats, social media mentions, calls, and other channels. It then converts that information into tickets that agents can address from their dashboards.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews
LiveHelpNow Landing Page

8

LiveHelpNow

Customer Service & Live Chat

LiveHelpNow is really less customer service software and more geared for companies using live chat to close sales. That said, it’s very well optimized for that task. One especially cool feature is that it tells you how your customer service stacks up against your competition who are also LiveHelpNow customers.

#Help Desk #Customer Support #Customer Service
AzureDesk Landing Page

9

AzureDesk

Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

AzureDesk is cloud-based help desk software aimed at small businesses. It offers a knowledge base with real-time, auto-suggest type search. A knowledge base is only as good as its search: irrelevant answers or slow results mean you’ll still end up with a customer support ticket, and a more frustrated customer.

#Help Desk #Customer Support #Customer Service