Software Alternatives, Accelerators & Startups

Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Top 10 Open-Source Alternatives to Salesforce Service Cloud

Salesforce Service Cloud
DiamanteDesk osTicket ChatWoot Zammad FreeScout BotPenguin Chaskiq Kore Jovo EspoCRM

Summary

The top open-source alternatives to Salesforce Service Cloud are DiamanteDesk, osTicket, and ChatWoot. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. DiamanteDesk is an open-source easy-to-use help-desk solution.
    Pricing:
    • Open Source

    #Help Desk #Customer Support #Customer Service

  2. osTicket is a widely-used open source support ticket system.
    Pricing:
    • Open Source

    #Customer Support #Customer Service #Help Desk 38 social mentions

  3. Open-source omnichannel customer engagement platform
    Pricing:
    • Open Source
    • Freemium
    • $19.0 / Monthly (per agent)

    #Customer Support #Live Chat #Support 5 social mentions

  4. 4
    The Zammad - Help Desk and Ticket System - Community Page
    Pricing:
    • Open Source

    #Customer Support #Help Desk #Customer Service 18 social mentions

  5. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
    Pricing:
    • Open Source

    #Help Desk #Customer Support #Customer Service 12 social mentions

  6. “Behind every successful company, there’s a quirky chatbot”- BotPenguin
    Pricing:
    • Open Source
    • Freemium
    • Free Trial
    • $5.0 / Monthly

    #Chatbots #Lead Generation #Customer Support 3 social mentions

  7. Turn strangers into leads, maintain data ownership. Easy to install, develop, and measure.
    Pricing:
    • Open Source

    #Customer Support #Live Chat #Help Desk 3 social mentions

  8. 8
    Kore is an easy to use web application framework for writing scalable web APIs in C.
    Pricing:
    • Open Source

    #Customer Support #Live Chat #Help Desk 8 social mentions

  9. 9
    🗣 Build cross-platform apps for Alexa and Google Home
    Pricing:
    • Open Source

    #Chatbots #Customer Support #iPhone

  10. 10
    EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.
    Pricing:
    • Open Source
    • Free
    • Free Trial

    #CRM #Open Source #Sales

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If you think we've missed something, please suggest an alternative to Salesforce Service Cloud.
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Salesforce Service Cloud discussion

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  1. TLinky avatar
    TLinky
    · 5 months ago
    · Reply

    Nice Product!