Top 12 Open-Source Alternatives to Jira Service Desk

Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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Product categories

Build And Deployment Automation Continuous Deployment Continuous Integration Continuous Integration And Delivery Customer Service Customer Support DevOps Tools Developer Tools Help Desk Help Desk And Ticketing IT Management Live Chat

Summary

The top open-source alternatives to Jira Service Desk are osTicket, Zabbix, and Zammad. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Customer Service #Help Desk 38 social mentions
Zabbix Landing Page
2

Zabbix

Track, record, alert and visualize performance and availability of IT resources
Pricing:
- Open Source
- Free
#Monitoring Tools #Performance Monitoring #DevOps Tools 5 social mentions
Zammad Landing Page
3

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions
Ansible Landing Page
4

Ansible

Radically simple configuration-management, application deployment, task-execution, and multi-node orchestration engine
Pricing:
- Open Source
#DevOps Tools #IT Automation #Build And Deployment Automation 9 social mentions
FreeScout Landing Page
5

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service 12 social mentions
Terraform Landing Page
6

Terraform

Tool for building, changing, and versioning infrastructure safely and efficiently.
Pricing:
- Open Source
#DevOps Tools #Developer Tools #Continuous Integration And Delivery 31 social mentions
Helpy.io Landing Page
7

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Help Desk #Help Desk And Ticketing #Chatbots 2 social mentions
Jenkins Landing Page
8

Jenkins

Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development
Pricing:
- Open Source
#DevOps Tools #Continuous Integration #Continuous Deployment 6 social mentions
Buddy Landing Page
9

Buddy

The simplest CI/CD tool ever made, acclaimed by top developers worldwide. It uses delivery pipelines to build, test and deploy software. Pipelines are created with over 100 ready-to-use actions, that can be arranged in any way.
Pricing:
- Open Source
- Freemium
- Free Trial
- $75.0 / Monthly
#Continuous Integration #DevOps Tools #Software Development 10 social mentions
serf Landing Page
10

s

serf

serf library is a C-based HTTP client library built upon the ...
Pricing:
- Open Source
#Developer Tools #DevOps Tools #Web Servers
ManageIQ Landing Page
11

ManageIQ

Discover, Optimize, and Control your Hybrid IT. Manage containers, virtual machines, networks, and storage from a single platform.
Pricing:
- Open Source
#IT Management #DevOps Tools #Container Tools 1 social mentions
Consul Landing Page
12

Consul

Consul is a solution for service discovery and configuration.
Pricing:
- Open Source
#Help Desk #IT Management #Service Desk 6 social mentions