Top 12 Open-Source Alternatives to Freshdesk

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Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Product categories

CRM Chat Support Chatbot Platforms & Tools Chatbots Customer Engagement Customer Interaction Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Support

Summary

The top open-source alternatives to Freshdesk are osTicket, Mibew, and ChatWoot. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Customer Service #Help Desk 38 social mentions
Mibew Landing Page
2

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Customer Support #Live Chat #Customer Service 1 social mentions
ChatWoot Landing Page
3

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Customer Support #Live Chat #Support 5 social mentions
Zammad Landing Page
4

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions
DiamanteDesk Landing Page
5

DiamanteDesk

DiamanteDesk is an open-source easy-to-use help-desk solution.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
FreeScout Landing Page
6

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service 12 social mentions
Helpy.io Landing Page
7

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Help Desk #Help Desk And Ticketing #Chatbots 2 social mentions
Desk360 Landing Page
8

Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.
Pricing:
- Open Source
- Freemium
- Free Trial
#Customer Support #Customer Service #Customer Experience Management 3 user reviews
OpenSupports Landing Page
9

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
Botpress Landing Page
10

Botpress

Open-source platform for developers to build high-quality digital assistants
Pricing:
- Open Source
- Paid
- Free Trial
#Chatbot Platforms & Tools #Chatbots #Natural Launguage Understanding 4 social mentions
Zadarma Landing Page
11

Zadarma

A new generation of VoIP for your business. Zadarma offers virtual phone numbers in 100+ countries, cloud PBX, and CRM systems.
Pricing:
- Open Source
- Freemium
- Free Trial
#VoIP #PBX #Cloud Business Telephony 4 social mentions
Tiledesk Landing Page
12

Tiledesk

Maximize Support Capacity, Save on Costs, and Elevate Customer Conversations Across Platforms with User-Friendly Chatbots – No Technical Skills Required! Open Souce Alternative to Intercom, Tidio, Landbot and Voiceflow.
Pricing:
- Open Source
- Freemium
- Free Trial
- €25.0 / Monthly ("Growth", "4 seats", "unlimited workspaces")
#Customer Service #Lead Generation #Customer Support 2 social mentions