Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call centers, and hospitality. It helps them to manage communications within organizations and with external clients. The solution can be deployed on-premise or hosted in the cloud.
For hosted PBX licenses, Vodia supports multi-tenancy operation which allows users to manage several organizations through a single instance of the software. Users can integrate a number of hardware and software components including softphones, mobile phones, email services, and text messaging, as well as a number of extensions.
Other features include auto-attendants, call recording, mailboxes, automatic call distribution, conference call, park orbiting, and paging. Communication with Voida PBX is encrypted based on TLS and SRTP. It also supports ZRTP end-to-end encryption.
Services offered are priced based on extensions and PBX features. Support is available via phone, email, and through an online ticket portal.
Auto Attendant
The auto attendant functions like a virtual receptionist, connecting incoming calls to extensions
Extensions
Extensions are essentially the phone numbers you give to the phones connected to the PBX, which are the extensions of the PBX.
Agent groups
An agent group, also known as automatic call distribution (ACD), is a system that routes incoming calls to a specific group of agents.
Confrence Rooms
A conference room or conference server is normally an expensive add-on with traditional phone systems
Hunt groups
A hunt group is a set of extension numbers that are embedded inside a single virtual extension. Incoming calls are rotated through the pool of extensions until someone answers and the caller is connected. (Cell phones can also be configured to be included in calls made to a hunt group.)
IVR Node server
An IVR node can be configured for complex tasks so that callers can for example enter account numbers and pay bills through an external application server.
Paging groups
Advanced IP phone systems allow offices to have a fully functioning paging system without using a standalone system. Users can page other users by dialing the paging account and speaking into the phone. Recipients will hear the message from the speaker on their phones.
Park orbits
A park orbit is like a parking lot. It provides a holding place where calls can be parked while the callee is being located. Once a call has been parked on a park orbit, it can be retrieved by other users, which is very different than if the call had been placed on hold.
Service flags
Service flags give companies flexible methods for handling callers who call after normal business hours. These options include:
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