Inbound Communications- Enable call routing to respective departments - sales, support, tech, admin or service. Manager multiple IVR’s on one screen
Outbound Communications - Send Voice Broadcasts, setup automated outbound dialers to call a list, and manage campaigns on one dashboard
Analytics & Reporting - Track real-time agent & call center performance metrics by generating custom reports consisting of log time, call records, tickets closed etc
Built in Application - It comes in with a built-in CRM, Ticketing & Knowledge Management System.
Simplified Admin Settings - Set up call flows, define SLAs & admin control via our drag & drop IVR Studio.
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Good Product. Needs Improvements
If you are looking for a contact centre software to manage your inbound inquiries Telebu Hub is the perfect product. It's cost effective, its scalable, and is easy to implement and setup. The Inbuilt - CRM still needs a ton of work. On the flip side the product does not have an App.
Since, we wanted to use the product primarily to handle inbound inquiries and had a support staff in-house, the absence of an App wasn't a deal breaker.
Onboarding experience is seamless and detailed. Try it out! No Commitment. Switch if it does not work out for you.👍 Pros: Reasonable pricing|Ticketing|Outbound dialer|Social integration|Missed call number|Broadcast & feedback👎 Cons: Crm|Predictive dialer|Knowledge management system|No app yet
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Categories: Call Center Software, Cloud Contact Center Software, Contact Management