I was in urgent need of an easy to use lead and case assignment tool and I was really lucky to have stumbled upon RRD on AppExchange. The RRD team was able to cater to our different use cases very efficiently and was immensely supportive throughout the implementation process.
The RRD team is bringing out latest updates and we are always waiting for those new features. The application perfectly matched our needs with a high call volume environment and its complex round robin logic is easy to set-up without any technical knowledge and provides capability to temporarily disabling a team member (e.g. out of office or PTOs) and can be handled by the individual sales rep.
I had been looking for a Lead and Case distribution application on Salesforce for my Organisation. Got across a few of them, I must say there is no product on AppExchange as inexpensive as RRD and fulfilling all my requirements of complex Leads and Case assignments in the online education industry. This app is even catering to some more complex use cases of the same record assigned on different levels to different teams catering to different needs for a prospective student to the Organization. This makes my life and the life of numerous others responsible for taking care of a prospective student on different levels easy and streamlined. RRD Product team is super responsive and helpful whenever needed in any way.
Our experience with RRD and the team involved was very professional . RRD is serving the purpose of automated Lead Generation/Lead Management as per our business requirement. We found the logic involved are simple and robust when it is tested in real life scenarios and the ease of handling complex business logics is the highlight for this product.
It has been a great experience working with the Round Robin Team so far and their customer support team does provide quick responses to any requirements.
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