Request Tracker Reviews and details

Social recommendations and mentions

• Ask HN: Helpdesk/ticketing software for small SaaS company

  At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 7 months ago

• Shelf – open-source asset management software

  Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago

• Ticketing Systems

  I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 10 months ago

• Open source employee management and help ticket system?

  We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago

• FastCGI issue with Nginx on Rocky Linux 9

  I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago

• Ask HN: What's on Your Home Server?

  I have a gist for this! # Personal - https://matrix.org (comms) - https://nextcloud.com (general) - https://jellyfin.org (video) - https://mopidy.com (audio) - https://photoprism.app (photos) - https://actualbudget.com (finance) - http://tileserver.org (maps) # Business - https://gitea.io (repos) - https://discourse.org (forums) - https://bestpractical.com/request-tracker (tickets). - Source: Hacker News / over 1 year ago

• Needing examples of manual ticket and change management processes

  You can setup your own for free or pay for hosted. Https://bestpractical.com/request-tracker. Source: over 1 year ago

• Help finding/working with a ticketing system?

  You have lots of options. I'm a fan of Request Tracker 5 - it's fully open source, and can be integrated with just about anything. Source: over 1 year ago

• Help Desk Ticketing System that's not a CRM.

  Request Tracker is one of my fav's. Source: over 1 year ago

• Jira Service Management vs SharePoint as help desk/KB for a small company

  Given the choice of Jira and literally anything else, I'll give hard consideration to literally anything else. Fuck, give me good old RT. Source: over 1 year ago

• What doesn't have a great open source alternative right now?

  Have you tried RT? It will make you feel at home if you like Jira :) https://bestpractical.com/request-tracker. Source: over 1 year ago

• Looking for selfhosted software for tracking repairs at a repair shop and interfacing them with a customer (i.e. ticketing software).

  You can adapt Request Tracker to do this, both in terms of how information is presented to the customer, and how the process flows (i.e. Between intake, repair, notifications, pickup/shipping). Source: over 1 year ago

• Ask HN: Best (minimal) customer support software?

  - https://bestpractical.com/request-tracker. - Source: Hacker News / over 1 year ago

• My Journey to Open-Source Development

  When I started, Roundup was still very new. I started developing my customized tracker to learn Python and experiment with Roundup. My tracker implemented several ideas from Request Tracker (RT). I developed the key components, replies/comments, dependencies, and grouping (parent/child), in less than 40 hours of effort over a few weeks. Roundup's implementation and documentation made building these significant... - Source: dev.to / over 1 year ago

• I've been tasked to look for an open source or self hosted ITSM system?

  RT (Request Tracker) is open source and can do all that except the scanning. Source: almost 2 years ago

• Who else thinks ServiceNow SUCKS?

  I built/deployed Request Tracker at a couple previous jobs, so I know the kind of effort that goes into making a ticketing system work the way you need it to. They're almost never an out of the box solution. Source: almost 2 years ago

• Favorite ticketing system

  Best ticket system I ever used was RT. https://bestpractical.com/request-tracker. Source: over 2 years ago

• helpdesk ticketing solutions

  Request Tracker, very powerfull and customizable. Source: over 2 years ago

• I'm searching for an easy way of setting up a minimalistic ticketing system

  We used this about 15 years ago: https://bestpractical.com/request-tracker We didn't use the web interface at all, but had an email address (like help@whatever) that went into RT via qmail. The customer service reps (we had about 5 at the time) used the RT web interface. Once a CS rep took a ticket, all of the back and forth messaging was automatically routed to them via a tag in the subject line. You could... - Source: Hacker News / over 2 years ago

• Best self hosted CRM software for an Electrical and Security company

  Request Tracker is great. I've been using it for years. Very customisable. Source: over 2 years ago

• Just designed the most evil UI component: x box – the inverse of the check box

  You see this a lot in the RT ticket system[1]. For example, when adding a reply to a ticket, emails are sent to a set of people by default. The addreses are listed, with checkboxes, and a parenthetical Check boxes to disable notifications to the listed recipients [1] https://bestpractical.com/request-tracker. - Source: Hacker News / almost 3 years ago