ProProfs Help Desk Reviews, Info & Comments

ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

Canned responses and rule-based automated messages
Shared inbox
Ticket prioritization
Collaborative email
Issue tracking in one place
Timely response to child tickets
Tickets surveys
Email Integration
Instant support
Faster ticket resolution
Anytime, anywhere access
Incident management
No spot solution delays
Child ticket creation to track internal subtasks
Issue resolution progress review

ProProfs Help Desk Reviews and details

Screenshots and images

Landing page //
2018-10-18

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Videos

How to Set up Your Help Desk in Under 5 Minutes

Reviews

Samuel

Freelancer at Bloomberg | over 3 years ago

Love this help desk software!
I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk

👍 Pros: Great customer support|Design|Trusted|Good price

👎 Cons: Few integrations
samir

BD at Premast | over 3 years ago

Customers Simply Love Our Quick Resolutions!
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

👍 Pros: Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich

👎 Cons: Few integrations

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Generic ProProfs Help Desk discussion

This is an informative page about ProProfs Help Desk. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.