Software Alternatives & Reviews

Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.


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Pointel DCCM Alternatives

The best Pointel DCCM alternatives based on verified products, community votes, reviews and other factors.
Latest update:

  1. The Genesys PureEngage platform drives customer experience success across your enterprise and digital transformation at scale, whether they're on-premises or in the cloud. Learn more at Genesys.com now.

  2. Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

  3. VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.

    paid Free Trial $4.99 / Monthly (User)

  4. RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

    freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

  5. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  6. Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

  7. Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

  8. Five9 provides cloud-based call center software for sales, marketing and support.

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Categories: Cloud Contact Center Software, Call Center Software, Call Center Solution, Contact Center Manager, Contact Management