Software Alternatives & Reviews

Intercom Reviews

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Latest User Reviews

  1. User avatar
     
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on Reddit and HackerNews. They can help you see what people think about Intercom and what they use it for.
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. - Source: Reddit / 6 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 7 months ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. - Source: Reddit / 8 months ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. - Source: Reddit / 8 months ago
  • I'm trying to move from support ticket system to a community based forum/chat
    We are using https://crisp.chat/ its cheaper than other but if you have budget you can use intercom.com or If you like to have a free and opensource solution you can use https://www.tawk.to/. - Source: Reddit / about 1 year ago

External sources with reviews and comparisons of Intercom

15 Mailchimp Alternatives for SaaS Companies
Intercom's pricing is complex and impossible to quote here. The tool calculates the price based on the solution you need, the number of seats, and the number of unique people you have reached in the past month. For that reason, your monthly fee for using the platform can vary from month to month.
"Pay 880$ per month" - Intercom
I don't have any specific option to offer, but I do like to point out that since you're so well familiar with Intercom, they have now anchored your perspective and you compare everything to their feature set. Try to think if all these features are what make the difference for your customers? Perhaps just a simple chat/kb with minimum capabilities will be enough? Pethaps you can use multiple tools for helpdesk and...
11 Best Help Desk Software to Totally Check out in 2020!
Do not fret if you experience a steep learning curve. The guided product tour helps delve deeper to understand the help desk tool and make the most of it. Intercom also provides a list of efficient features to automate workflow to make it smarter and more effective. Some of the best features of Intercom includes customizable branding, autoresponders, mobile optimised emails, customisable bots, a self-service...
Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
The 36 Best Marketing Automation Tools to Use in 2020
All in all, Intercom is one of the most popular and preferred messaging platforms by SaaS companies. The cons of Intercom is that it gets expensive once you start to have a little bit more active users, and also, lacks a visual workflow builder similar to tools like Encharge and Autopilot, which limits the possibilities of customer journey creation. Last but not least, Intercom is not the best choice if you want...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Intercom's support interface lets you jump between emails quickly, and reply in short, chat-style messages. On the right, you'll see the contact's full profile—including the last time they visited your site, the number of times they've used your app, and more. You can even integrate your support center into your mobile app with Intercom's iOS and Android code, and respond directly in your app—even while you're on...

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