1. Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

  2. Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

  3. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

  4. Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

  5. Zendesk is a beautiful, lightweight help-desk solution.

  6. Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

  7. Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

  8. Idea Informer is a idea forum similar to uservoice or getsatisfaction.

  9. ideas4all Innovation Agora is a suite that offers the most complete and flexible solution to manage innovation with different internal and external actors, in any sector.

  10. FeatureMap story mapping, simple and effective realtime collaboration and collective intelligence tool.

  11. Feature Upvote helps you consolidate and vote on product feedback so you can surface the best ideas.

  12. Idea Spotlight is a highly scalable and flexible platform that enables internal and external crowdsourcing initiatives for organisations.


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This article was published on | Author: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Customer Feedback