Had a very disappointing experience. My call with John Cleese was cut off in mid-sentence, and I was informed by customer service that I should be grateful for getting to talk to him at all. They don't make clear ahead of time how it's going to work, and they don't make any effort to make things right if something goes wrong. I'd strongly advise against giving them any of your money. I spent $200 on a really lousy experience.