1. Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

  2. Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

  3. The Zammad - Help Desk and Ticket System - Community Page

  4. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

  5. Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

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  12. Userlike is live chat software for web and mobile support. Live chat has become one of the most popular ways for customers to contact support, and Userlike makes it so any website utilize it.