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Zoho Desk VS JavaScript

Compare Zoho Desk VS JavaScript and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

JavaScript logo JavaScript

Lightweight, interpreted, object-oriented language with first-class functions
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • JavaScript Landing page
    Landing page //
    2023-08-05

We recommend LibHunt JavaScript for discovery and comparisons of trending JavaScript projects.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

JavaScript features and specs

  • Wide Browser Support
    JavaScript is supported by all modern web browsers without the need for any plugins, making it highly versatile for client-side scripting.
  • Asynchronous Programming
    JavaScript supports asynchronous programming with features like callbacks, Promises, and async/await, which helps in efficiently handling tasks such as HTTP requests.
  • Rich Ecosystem and Libraries
    The JavaScript ecosystem includes a vast amount of libraries and frameworks like React, Angular, Vue, and Node.js, which streamline development processes.
  • Community Support
    JavaScript has a large and active community, providing extensive resources, documentation, and forums for troubleshooting and development advice.
  • Event-Driven
    The language is inherently event-driven, making it suitable for developing interactive web applications that react to user inputs.
  • Full-Stack Development
    With the advent of Node.js, JavaScript can be used for both client-side and server-side development, enabling full-stack development using a single language.

Possible disadvantages of JavaScript

  • Security Issues
    Being an interpreted language that runs in the browser, JavaScript code is visible to the user, making it susceptible to security risks such as Cross-Site Scripting (XSS).
  • Browser Compatibility
    While JavaScript itself is widely supported, different browsers may implement JavaScript functions and standards differently, leading to compatibility issues.
  • Performance
    JavaScript is generally slower than compiled languages such as C++ or Java. Heavy computations can lead to performance bottlenecks.
  • Single Inheritance
    JavaScript uses prototypal inheritance instead of classical inheritance, which can be confusing for developers coming from object-oriented programming backgrounds.
  • Dynamic Typing
    JavaScript's dynamic typing can lead to runtime errors that are hard to debug, as variable types are checked at runtime rather than during compilation.
  • Fragmentation
    The ecosystem has many competing libraries, frameworks, and tools, which can make it overwhelming for developers to choose the right technologies for their projects.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

JavaScript videos

+ Add

Learn JavaScript in 7 minutes | Create Interactive Websites | Code in 5

More videos:

  • Review - Top 10 JavaScript Interview Questions
  • Review - Learn JavaScript in 12 Minutes

Category Popularity

0-100% (relative to Zoho Desk and JavaScript)

Zoho Desk

JavaScript

Customer Support
100 100%
Customer Support
0% 0
Programming Language
0 0%
Programming Language
100% 100
Help Desk
100 100%
Help Desk
0% 0
OOP
0 0%
OOP
100% 100

User comments

Share your experience with using Zoho Desk and JavaScript. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and JavaScript

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

JavaScript Reviews

Top 10 Rust Alternatives
In simple words, the main goal of JavaScript is to develop web pages and is used for authentication procedures. Some of the pros of using JavaScript as an alternative to Rust are follows.
Source: blog.back4app.com
Top 15 jQuery Alternatives To Know
ExtJS, as the name suggests, stands for Extended JavaScript. As an offering from Sencha, it depends on YahooUserInterface. ExtJS helps in creating data intensified HTML5 apps with JavaScript. It consists of a huge collection of customizable and high-performance widgets that assist in creating cross-platform mobile and web apps, for any type of modernized device.
Source: www.spec-india.com
The 10 Best Programming Languages to Learn Today
JavaScript skills are always in high demand – most of the world's top websites and apps rely on JavaScript in one way or another. Plus, JavaScript is a great springboard for learning more complex programming languages.
Source: ict.gov.ge

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

JavaScript mentions (0)

We have not tracked any mentions of JavaScript yet. Tracking of JavaScript recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and JavaScript, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Java - A concurrent, class-based, object-oriented, language specifically designed to have as few implementation dependencies as possible

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rust - A safe, concurrent, practical language

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