Software Alternatives & Reviews

Zendesk VS LiveAgent

Compare Zendesk VS LiveAgent and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.
Zendesk Landing Page
Zendesk Landing Page
LiveAgent Landing Page
LiveAgent Landing Page

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.

Zendesk details

Categories
CRM Help Desk Support Customer Support IT Helpdesk Help Desk And Ticketing
Website zendesk.com  
Pricing URL Official Zendesk Pricing  
Details $-
Platforms
-

LiveAgent details

Categories
Help Desk Customer Support Customer Service Live Chat Help Desk And Ticketing Call Center Software Ticketing System Customer Support Services Email Management
Website liveagent.com  
Pricing URL Official LiveAgent Pricing  
Details $freemium $15.0 / Monthly (Ticket)
Platforms
Browser Android iOS

Zendesk features and specs

Not specified yet

LiveAgent features and specs

Email notifications Yes
Email Templates yes
Emailing YES
Ticket management YES
Live Chat Support Yes
Live Chat & In-App-Messaging Yes
Call Forward Yes
Call Transfer Yes
Call Analytics and Reporting Yes
Attachment viewer Yes
Spam filter Yes
Reports Yes
Reporting Yes
Reports & analytics Yes
Knowledge Base Yes
Knowledge Management Yes
Customer Service yes
Customer Support Yes
Customer Feedback Widget Yes
Customer Management YES
Mobile Apps Yes
Help desk & requests management Yes
White Labeling YES
Chat Yes
Chat Support Yes
Gamification YES
Social Media Integrations Yes
Time Tracking Yes
Email Management Yes

Zendesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • Review - Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool
  • Demo - Zendesk product demo
  • Review - Zendesk Review
  • Demo - Zendesk Overview Demo
  • Review - ZenDesk vs FreshDesk - Which One Is Better?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Zendesk and LiveAgent)
63
63%
37%
37
62
62%
38%
38
100
100%
0%
0
56
56%
44%
44

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and LiveAgent

Zendesk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
11 Best Customer Service Software & Apps You Need in 2022
Zendesk is the biggest name on this list, dominating more than half of the help desk software market share, according to Datanyze. It’s the leading option in this space for good reason. The Zendesk suite has robust features and leverages AI to cut down on customer wait time and make your agents’ jobs easier.
Source: krisp.ai
"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (6)

  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. - Source: Reddit / 1 day ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. - Source: Reddit / 5 months ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp [email protected] via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). - Source: Reddit / 5 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 9 months ago
  • Now that the career elimination is over, I wanted to make my own tier list based off enjoyment, and I'm curious of other peoples opinions that don't really align with the eliminations results.
    This isn't pertinent either but ... Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? - Source: Reddit / about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and LiveAgent, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zoho Desk - Industry's first context-aware Helpdesk Software

Front App - multi-channel inbox service for collaborative teams

User reviews

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