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ZenDesk VS Bugzilla

Compare ZenDesk VS Bugzilla and see what are their differences


Zendesk is a beautiful, lightweight help-desk solution.

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".
ZenDesk Landing Page
ZenDesk Landing Page
Bugzilla Landing Page
Bugzilla Landing Page

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
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Bugzilla details

Categories
Project Management Task Management Software Development
Website bugzilla.org  
Pricing URL-
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Platforms
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Release Date-

ZenDesk Pricing
ZenDesk Pricing Screenshot

ZenDesk videos

Zendesk product demo

More videos:

  • - Introduction to Zendesk Support (for beginners)
  • - Zendesk Review

Bugzilla videos

No Bugzilla videos yet. You could help us improve this page by suggesting one.

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Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ZenDesk and Bugzilla

ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Today you need to offer support via email, Twitter, Facebook, and perhaps phone. Tomorrow, who knows which new social networks and communications tools will be most popular? Zendesk is ready either way. It's designed to enable you to help your customers wherever they are, with support for tools to add chat, SMS, and much more—along with CRMs, forms, and other tools that can...
Source: zapier.com

Bugzilla Reviews

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What are some alternatives?

When comparing ZenDesk and Bugzilla, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Redmine - Flexible project management web application

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

User comments

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