Software Alternatives & Reviews

Zendesk Support VS Solvvy

Compare Zendesk Support VS Solvvy and see what are their differences

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Solvvy logo Solvvy

Highly intelligent customer support self-service solution via AI/ML/NLP science
Not present
  • Solvvy Landing page
    Landing page //
    2023-02-04

Zendesk Support

Categories
  • Customer Support
  • Customer Service
  • Help Desk
  • Help Desk And Ticketing
Website zendesk.com
Pricing URL-

Solvvy

Categories
  • Customer Service
  • Customer Support
  • Live Chat
  • Chatbots
Website solvvy.com
Pricing URL Official Solvvy Pricing

Zendesk Support videos

Introduction to Zendesk Support (for beginners)

Solvvy videos

Introducing Solvvy - Next-Gen Chatbot & Customer Support Automation

More videos:

  • Review - Solvvy: Transforming Customer Service Through Artificial Intelligence
  • Review - Mahesh Ram, Solvvy | CUBEConversation, May 2018

Category Popularity

0-100% (relative to Zendesk Support and Solvvy)
Customer Support
83 83%
17% 17
Help Desk
88 88%
12% 12
Customer Service
85 85%
15% 15
CRM
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Solvvy

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Solvvy Reviews

We have no reviews of Solvvy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Solvvy seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

Solvvy mentions (3)

  • Help Center on website no longer exists… doesn’t seem like its a Zendesk problem
    Looks like they went all in on Solvvy. https://solvvy.com/. Source: over 1 year ago
  • Ask HN: Who is hiring? (October 2021)
    Solvvy | Senior Python Backend Engineer | Full-Time, Fully Remote | https://solvvy.com/ Solvvy is a next-gen chatbot and customer support automation platform built with AI, ML, and Natural Language Processing technology. Solvvy is looking for a Pythoneer passionate about applying cutting-edge developments in the Python programming language and ecosystem to build amazing support experiences. You'll be responsible... - Source: Hacker News / over 2 years ago
  • What a nightmare, and I didn't even get far enough to book anything...
    The next day I checked my account settings page and noted that I was still not verified. I again tried twice to upload the driver's license photos and again hit the last page where it asks me to wait a few minutes. I waited a full 15 mins before giving up and contacting support again. This time, the CS rep told me that "my account is good to go for my next trip" but I explained that I required additional... Source: almost 3 years ago

What are some alternatives?

When comparing Zendesk Support and Solvvy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Netomi - Our AI customer service and support platform helps you take care of the customers you have worked so hard to win. Learn about Netomi and request a demo now.

Zoho Desk - Industry's first context-aware Helpdesk Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!