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Zendesk Support VS Helpshift

Compare Zendesk Support VS Helpshift and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Helpshift logo Helpshift

Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.
Not present
  • Helpshift Landing page
    Landing page //
    2023-10-16

Zendesk Support

Categories
  • Customer Support
  • Customer Service
  • Help Desk
  • Help Desk And Ticketing
Website zendesk.com
Pricing URL-
Edit details

Helpshift

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website helpshift.com
Pricing URL Official Helpshift Pricing
Edit details

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Helpshift videos

+ Add

Helpshift - The World's First Mobile Help Desk

More videos:

  • Review - Unbabel for Helpshift Chat
  • Tutorial - Seekers Notes: How to contact helpshift

Category Popularity

0-100% (relative to Zendesk Support and Helpshift)

Zendesk Support

Helpshift

Customer Support
60 60%
Customer Support
40% 40
Help Desk
69 69%
Help Desk
31% 31
Customer Service
75 75%
Customer Service
25% 25
CRM
42 42%
CRM
58% 58

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Helpshift

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Helpshift Reviews

We have no reviews of Helpshift yet.
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What are some alternatives?

When comparing Zendesk Support and Helpshift, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

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