Software Alternatives & Reviews

Zendesk VS Sirena.app

Compare Zendesk VS Sirena.app and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Sirena.app logo Sirena.app

Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Sirena.app Landing page
    Landing page //
    2023-03-18

Enable every team member to view and respond to all messages through a centralized WhatsApp account. Transform your customer service and sales processes in the messaging era.

Sirena allows your organization to respond to WhatsApp through a shared team inbox. No more messaging through personal accounts. Integrate WhatsApp and Facebook Messenger.

Zendesk

Categories
  • CRM
  • Help Desk
  • Support
  • Customer Support
  • IT Helpdesk
  • Help Desk And Ticketing
Website zendesk.com
Pricing URL Official Zendesk Pricing
Details $-
Platforms
-
Release Date-

Sirena.app

Categories
  • SaaS
  • Conversational AI Messaging
  • Instant Messaging
  • Messaging
  • WhatsApp Business API
  • Multi WhatsApp
  • WhatsApp Multiple Devices
Website web.sirena.app
Pricing URL Official Sirena.app Pricing
Details $paid Free Trial $99.0 / Monthly (Teams connected to 1 WhatsApp Line Includes 3 Users.)
Platforms
Browser Android iOS Windows Web Mac OSX Google Chrome
Release Date2016-07-07

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Sirena.app videos

Sirena connects all of your agents into one line of WhatsApp

Category Popularity

0-100% (relative to Zendesk and Sirena.app)
Customer Support
98 98%
2% 2
Help Desk
100 100%
0% 0
CRM
97 97%
3% 3
Messaging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Sirena.app

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Sirena.app Reviews

We have no reviews of Sirena.app yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 5 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Sirena.app mentions (0)

We have not tracked any mentions of Sirena.app yet. Tracking of Sirena.app recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Sirena.app, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Callbell - Callbell is a software as a service platform for customer communication via Direct Messaging Apps

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Respond.io - Turn Every Conversation into Business Results

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WATI - No-code chatbot builder for WhatsApp Business