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Zammad VS Znuny

Compare Zammad VS Znuny and see what are their differences

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Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

Znuny logo Znuny

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
  • Zammad Landing page
    Landing page //
    2023-07-27
  • Znuny Landing page
    Landing page //
    2021-08-25

Zammad videos

+ Add

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Znuny videos

+ Add

OTRS/Znuny LTS com dashboards no Grafana

More videos:

  • Review - ITSM Znuny ou OTOBO - Consultores ISP
  • Review - OTRS CE / Znuny LTS Integration with Live Helper Chat (LHC)

Category Popularity

0-100% (relative to Zammad and Znuny)

Zammad

Znuny

Customer Support
86 86%
Customer Support
14% 14
Help Desk
85 85%
Help Desk
15% 15
Customer Service
81 81%
Customer Service
19% 19
Live Chat
100 100%
Live Chat
0% 0

User comments

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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

Znuny mentions (0)

We have not tracked any mentions of Znuny yet. Tracking of Znuny recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and Znuny, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FreeScout - Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Request Tracker - open-source enterprise grade issue and ticket tracking system

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